Help Center

Your subscription is not about profit: it keeps the IndepWeb ecosystem running (hosting, security, secure payments, support) and, above all, most of the revenue is reinvested to promote the platform (advertising, SEO, partnerships). The result: the more visible the platform, the more visible YOU are. Strength in numbers: every subscriber boosts the whole community's visibility, including yours. Head to the Booster to subscribe or boost your offers.

Two complementary ways: (1) a Pro or Pro+ subscription for permanent visibility and reduced commission; (2) one-off boosts payable with your points from the Booster (featured service, spotlight, Premium or Express announcement...). The more active you are on IndepWeb, the more points you earn to spend on visibility.

IndepWeb pays part of its revenue back to its most invested members every month. A transparent ranking measures your involvement (sales, login activity, points, badges, boost budget…). The top-ranked share the ecosystem "Salary" pool, distributed on a sliding scale. The ranking changes monthly — nothing is guaranteed. That's what sets IndepWeb apart: the more you invest, the more the ecosystem rewards you.

The monthly reward is reserved for Pro+ members. The number of paid partners (starting at 10) and the pool size grow through tiers, unlocked collectively as the community grows (Pro+ subscribers and platform revenue) — see the roadmap. To maximize your chances: go Pro+, make sales, log in regularly, earn points and badges, and invest in boosts. Track your position live in your dashboard and on the public ranking.

Everything is transparent. The ecosystem's money comes from three sources: subscriptions, ad and service boosts, and commissions. It is then split between: running IndepWeb (hosting, security, escrow, support), advertising (to attract more clients), communication, and the "Salary" pool redistributed to partners. It's a win-win system: every reinvested euro benefits the whole community. See the figures on the transparency page.

Click "Sign up" at the top right. Choose your profile (Client or Freelancer), fill in your information then verify your email. You will then access your dashboard.

Go to Settings > My profile. Add your avatar, bio and contact info. Freelancers: also complete your portfolio and skills to boost visibility.

The Client looks for services: posts announcements and orders services. The Freelancer offers skills: creates services and answers announcements. You can switch your profile anytime from your settings.

Check your spam folder. The link is valid for 1 hour. You can request a new one from the login page. If the problem persists, contact support.

As a freelancer: My services > Create a service. Fill in title, description, price and delivery time. Once published, your service appears in the search engine.

Use search and filters (category, budget, delay, rating). Check profiles, portfolios and client reviews before ordering. Add your favorites to find them easily.

From "My services", each service can be edited, paused or deleted. A paused service no longer appears in search but remains accessible from your dashboard.

As a client: "Post an announcement". Describe your project, budget and deadline. Freelancers will then be able to send you proposals.

Freelancer: browse "Client announcements", open the one you want and send a proposal with your price and message. The client compares proposals and chooses.

From your announcement, you see all received proposals. Chat to clarify the need, then accept the proposal that suits you to start the order.

On a service page, click "Order". Choose your pack, check the summary then proceed to payment. The order is then tracked in "My orders".

All your orders are visible in "My orders". You see statuses (in progress, delivered, validated), downloadable deliverables and full history.

When the freelancer delivers, you have 3 options: Validate, Request modifications, or Open dispute. Click "Request modifications" and specify what should be adjusted.

If the delivery does not match your expectation at all, open a dispute from the order page. Our team reviews the situation within 48 business hours.

We accept Credit card (Stripe), PayPal and Mobile Money (Orange Money, MTN, Wave via CinetPay) for Guinea and West Africa. All payments go through a secure escrow: funds are released to the freelancer only after the client validates the delivery.

From Guinea, choose Mobile Money at checkout: Orange Money, MTN Money or Wave via CinetPay. The amount is shown in Guinean franc (GNF). Enter your number, confirm on your phone, and your order is confirmed automatically.

Freelancers: Settings > Payments & withdrawals. Provide your bank account or PayPal and request a withdrawal. Transfer is completed within 2 to 5 business days.

IndepWeb takes a commission depending on your plan: the higher the plan, the lower the commission. It covers payment processing, escrow, support and moderation. The client pays the displayed price, the freelancer receives price minus commission.

Once the order is delivered, the client has 7 days to validate, request modifications, or open a dispute. Without action, funds are auto-released after this delay.

Subscriptions are part of the Booster Ecosystem (BES): they increase your visibility and lower the commission on your sales. Above all, every payment is largely reinvested in the platform's visibility and growth — so in the whole community's success. The higher the plan (Pro, Pro+), the more visibility you get and the lower the commission.

Go to the Subscription page. You can upgrade or downgrade anytime. Cancellation takes effect at the end of the current period, with no commitment.

From a profile, a service or an order, click "Contact" or "Message". All your conversations are centralized in Messaging, with attachments and read indicators.

Stay on IndepWeb messaging: it guarantees a history and recourse in case of dispute. Never share your banking details outside the secure payment.

Enable two-factor authentication in Settings > Security. Use a unique strong password. Never share your credentials. Sign out from devices you no longer use.

On a service page, an announcement, a profile or in a conversation, use the "Report" option. You can also block someone from their profile. Our moderation team handles reports within 24 business hours.

Your data is stored in Europe. You have rights of access, rectification and deletion. Download or delete your data from Settings > Privacy.

IndepWeb NEVER asks for your password by email. If you receive a suspicious message, do not click links and contact our support immediately.

You earn points on each key action: daily login, completed profile, order, sale, review left, accepted proposal, referring a friend. Points raise your level and unlock badges shown on your profile. Track your progress and missions in My points.

Your points are not convertible to cash, but you can redeem them for visibility and premium perks in the Booster: boost a service, make an announcement Premium or Express, and more. Click "Redeem your points" at the top of the My points page.

Yes. Each points gain triggers a notification (reward icon) in your bell, along with unlocked badges. This keeps you aware of everything happening on your account.

The Ambassador Program rewards, in points, those who bring people to IndepWeb. You have a unique referral link: share it. For each person who signs up with your link AND activates their account, you earn +50 points and your referral gets +25 welcome points. Open to everyone — clients and freelancers. Find your link and status on the Ambassador page.

The more activated referrals you get, the higher your tier and the bigger your one-time point bonus: Bronze at 3 (+100), Silver at 10 (+300), Gold at 25 (+800), Platinum at 50 (+2000). Each tier also adds a profile badge. These bonuses come on top of the +50 points per referral.

Your ambassador points are regular IndepWeb points: spend them in the Booster for visibility (boost a service, make an announcement Premium or Express). They are not convertible to cash. Tip: it's the fastest way to stack points without spending money.

The Booster is your visibility hub. At the top, the Pro and Pro+ subscriptions to durably boost your profile. Below, quick actions payable with your points to promote a service or announcement in seconds.

Open the Booster, choose an action (Spotlight, Featured service, Premium or Express announcement), select the service or announcement, then click Redeem. The boost is active immediately for the indicated duration. You need enough points.

You are notified on every important event: new message, new order, confirmed payment, elements to send, delivery, validation, review received, offer or proposal received/accepted, dispute, approved withdrawal, points earned and unlocked badge. Click the bell at the top to see everything.

In Settings > Notifications, enable or disable each channel (email, browser push) as you prefer. You can also mark everything as read from the Notifications page.

Once your order is validated, open it from My orders and click "Leave a review". Give a star rating and a comment. Your review appears on the freelancer's profile and strengthens community trust.

Ratings reflect client satisfaction. A good star average improves your ranking in searches and reassures future clients. Always respond professionally, even to a mixed review.

Go to Settings. There you can change your email, password, language (French/English) and enable dark theme. Remember to use a strong, unique password.

From Settings > Privacy, you can download all your data (GDPR) or request permanent account deletion. Deletion is irreversible.